Shipping & Returns

Shipping Policy

Once you order from Naavi you will receive a confirmation e-mail. We will ship out the product any time between 2-3 business days via Royal Mail and try our best to make sure you get your products as soon as possible. 


All international orders over £45 has free standard shipping. 

Shipping cost for UK: FREE 2-5 working days

Shipping cost international standard 2-12 weeks : £6.99

Shipping cost international tracked 6-12 days: £11.99

Return & Exchange Policy

We do every possible quality check and wrap our products carefully so that they reach you in their best condition. However, in case you notice any problem with the product when it is delivered, please contact us on immediately and we will help you as soon as possible.



1) How are you cruelty free?

All our products have been through rigorous testing and hold Cosmetic product safety reports which comply with EU and UK law, this process does not involve testing on animals.


2) Can I use this if I have sensitive skin?

We highly recommend doing a 24 hour patch test first to see how your skin reacts. Even with natural products, sensitive skin may have a reaction to essential oils. 


3) Can I use this if i'm pregnant?

Although all our products are safe and made from natural ingredients, using any type of essential oil during pregnancy is not recommended.